Frequently Asked Questions

Have a question about an upcoming Symphony performance? Check out our frequently asked questions below. You can also contact Patron Services at 804-788-1212 or


How long do most concerts last?

Our Altria Masterworks and Genworth Symphony Pops concerts are usually 1 to 2 hours long with an intermission. The Amtrak Metro Collection concerts are usually 1 hour with an intermission. Our Union Bank & Trust LolliPops, Symphony Rush Hour and Casual Fridays concerts are about an hour and do not have an intermission. Click here to visit a concert’s individual page for more information on the length of that concert.

When should I get there?

For our Altria Masterworks concerts the lobbies open 1.5 hours early and our pre-concert talk begins 1 hour before the concert. For the Union Bank & Trust LolliPops concerts, the lobbies open at 9:30am and our pre-concert festival begins at 10am. For our Metro Collection, Symphony Pops, and Casual Fridays concerts, the lobbies open 1 hour early. Seating for all concerts begins 30 minutes prior to the concert. We encourage you to arrive 30-40 minutes early.

What should I wear to an orchestra performance?

Most patrons dress in business casual, but there is no dress code. Please feel free to wear whatever makes you

Is there a coat check?

There is a free coat check at the Conceirge desk for concerts at the Carpenter Theatre. Our other venues do not offer a coat check.

When do I applaud?

During our Altria Masterworks, Metro Collection and Casual Fridays concerts, it is customary to hold your applause until all movements are complete. However, if you feel the urge to applaud, please do so! During the Symphony Pops, Rush Hour and Union Bank & Trust LolliPops concerts, people applaud freely throughout!

Can I take pictures?

Please feel free to take pictures without a flash during the concert and share with us on Facebook or Twitter. We just ask that you stay mindful of your neighbors.

Can I take audio or video recordings?

Due to copyright laws, audio and video recording devices are strictly prohibited inside the concert hall.

How do I get there? Where should I park?

Go to our Plan Your Visit page for directions and parking information.

Where can I eat before or after the concert?

Go to our Plan Your Visit page for restaurant information.

Can I bring my children to concerts?

Yes! Child tickets are good for ages 3-17. Child tickets are free to our Altria Masterworks and Casual Fridays concerts (excluding Opening Night). Discounted tickets are available for most of our other concerts. For younger children (under 13), our Union Bank & Trust Lollipops series is the perfect introduction to the Symphony. Children 2 and under are welcome to attend the LolliPops concerts for free (no ticket required). Visit our Family Concerts page for more information on family-friendly performances.


What if I have accessible seating needs?

Accessible seating is available by request at all concerts. Please call Patron Services 804.788.1212 for more information.

What if I arrive late?

Concerts begin promptly at the scheduled time and latecomers will be seated at a natural break in the music, guided by ushers. If you must leave the hall during the performance, please do so quietly. Re-entry while the concert is in progress is at the discretion and guidance of the ushers.


Are discounts available for college students?

Absolutely! Click here for information about the SOUNDWAVE card which gives you unlimited access to our Altria Masterworks concerts. Discounted college student tickets are available for most of our concerts. Tickets must be purchased in person at the Richmond CenterStage or Altria Theatre box offices and the student must present a valid student ID. Call Patron Services at 804.788.1212 to confirm pricing for an individual concert.

Are group discounts available?

Yes! Visit our Group Sales page for more information.

How can I pay less ticketing fees?

Ticket fees are set and collected by SMG, the management company of the Carpenter Theatre, and eTix, our ticketing provider. Ticket fees online and by phone are the same. Ticket fees are lower for tickets purchased in person at the CenterStage or Altria Theater box offices.

Can I get a refund if I am unable to attend?

All ticket sales are final. Subscribers may exchange tickets for another series concert.  Visit the Subscriptions page for more information. Individual ticket-buyers may donate their tickets back to the Symphony prior to the concert to receive a donation receipt for their taxes. Call Patron Services at 804.788.1212 for more information.

What are the benefits of becoming a subscriber? How do I subscribe?

Subscribers save up to 15% off single ticket prices, receive first priority seating, and are allowed to exchange tickets. Visit our subscriptions page or call Patron Services at 804.788.1212 for more information on pricing and other benefits.

I still have questions . . .

Please feel free to call our Patron Services line at 804-788-1212 or We are open 9am-5pm, Monday through Friday.