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Administrative Positions

Director of Advancement & Patron Communications

Position Overview:

The Director of Advancement & Patron Communications is responsible for planning and supervising all activities related to ticket sales and other revenue development as well as delivering the Symphony’s brand, promotions, public relations, patron relationships, sponsorship and any additional support for all of the Richmond Symphony’s artistic, education and community programs and initiatives, consistent with Board of Director policies and long-range objectives. This position oversees all patron relationship management, including, but not limited to:

  • Overall marketing and fundraising strategies (including ticket sales, advertising, annual fund, endowment campaign, planned giving, government and foundation grants, sponsorships, and fundraising-related special events)
  • Patron communications strategies
  • Public relations (external communication strategies to principal constituencies)
  • Advertising (print, electronic, and media)
  • Social Media and Digital advertising and promotion
  • Media relations (proactive and reactive communication)

The Director of APC is one of the five members of the Richmond Symphony leadership team, and as such will be expected to provide leadership across the organization and represent the agency outside in the community.

The Director of APC directly supervises a departmental team combining the marketing, PR and development functions to execute the work within the organization.

The Director of APC is expected to create, monitor and protect the Richmond Symphony brand as it is necessary.

The Director of APC provides support via the APC department for the Richmond Symphony Foundation.

Key Responsibilities:

Supervises managers and/or functions in the following areas: annual fund, major gifts, corporate giving, foundation support, capital/endowment campaign, publications, advertising, public relations, and box office.  Supervises related interns and volunteers.

Marketing/PR:

  • Creates and implements long- and short-term, pro-active marketing and public relations plans and strategies in coordination with the Executive Director and Board of Directors.
  • Works with Executive Director and Board of Directors in setting an annual marketing budget, sales goals, ticket prices, and concert packaging. Produces reports related to ticket sales income, projects, and analyses ticket sales, and maintains historic and comparative data related to ticket sales.
  • Conducts and directs market research projects.
  • Creates and supervises the production of marketing collateral.
  • Contributes advice and information on artistic programming as related to market trends and demand.
  • Negotiates contracts as needed with outside vendors for the provision of direct mail, marketing research, design, and printing services; ensures competitive pricing and the quality of their work.
  • Develops relationships and partnerships with external cultural, educational and business organizations as related to audience development and corporate image.

Advancement:

  • Prepares an annual Development plan for the Symphony, including monetary goals and a system for management.
  • Participates in the development and implementation of long-range plans for the Symphony and develops long-range fundraising goals.
  • Provides direct management of planned giving programs and endowment campaign activities.
  • Maintains a close and positive relationship with all constituencies of the Symphony, including the Board of Directors, Foundation Board of Trustees, administrative staff, Donor Advisory Board, Richmond Symphony Orchestra League, Community Council, sub-committees, business, professional, and civic leaders.
  • Serves as the Symphony liaison with the Revenue Development Committee, Public Relevance Committee, Audience Building Committee, and Special Events Committee, and sits on several other Committees of the Board.
  • Represents the Symphony at local, state, and national professional meetings, as well as at cultural and social activities.
  • Maintains a visible presence at concerts and other Symphony related events.
  • Coordinates activities of the APC Department with all other Richmond Symphony departments as necessary.
  • Acts as Front of House Manager as needed.
  • Performs other duties as assigned by the Executive Director.

Qualifications:

  • Successful performance in this position requires an individual with a high level of strategic marketing and fundraising expertise, the ability to collaborate creatively and work effectively with internal and external partners, and the ability to oversee and if necessary personally execute tactical activities that accomplish departmental and organizational goals.  This position combines and requires effective strategy formulation and disciplined tactical execution.
  • Commitment to personal and professional development is a prerequisite to meet the changing needs of the job, and undertake such other duties, as may be reasonably required.
  • The ability to work effectively with limited resources is crucial to the performance of the position’s requirements.
  • 5+ Years of Fundraising, Marketing, Performing Arts or Related Experience
  • Bachelor Degree required, advanced degree preferred

Salary commensurate with experience. Benefits include health insurance, long term disability, life insurance, self-funded dental insurance, employer contribution to 403(b) account, and paid vacation, holiday, and sick leave.

To Apply:

  • Please send resume, cover letter and 3 professional references to Casey Johnson at cjohnson@richmondsymphony.com. Electronic submissions only.
  • Application review begins August 16, 2019, and will continue until the position is filled.
  • Any offer of employment is contingent upon successful completion of a background check and demonstrated eligibility for work, including compliance with 22.1-296.1 of the Code of

Production Manager

Position Overview:

  • The Production Manager sets and maintains proper stage conditions for rehearsals and concerts and is responsible for transporting, storing, and maintaining orchestra-owned equipment and musical instruments, working with the Special Events & Assistant Production Manager and other Operations team members. The Production Manager schedules and supervises the stage crew for all Richmond Symphony (RSO) services, including Chorus, Youth Orchestras, and other officially-sanctioned activities.
  • This is a full-time exempt, benefits-eligible position reporting to the Director of Artistic Planning and Orchestral Operations.

Key Responsibilities:

  • Sets and strikes the stage in a timely manner and ensures that the proper number of chairs and stands for the orchestra, conductor, and soloists are on stage.
  • Supervises the focusing of lights and coordinates audio reinforcement, when needed, including any backline requirements. Ensures that good, clean light exists with adequate sightlines for all stands.
  • Ensures that contractual obligations for stage environment are met, including temperature requirements, that stage, and backstage areas and dressing rooms are clean, and that access areas are lighted and ready for arriving musicians.
  • Coordinates recording/reinforcement of concerts in consultation with Recording Engineer/Sound Engineer and DAP&OO.
  • Moves equipment and instruments as needed.
  • Follows conductor’s directions for achieving the best acoustical conditions.
  • Controls access to the stage area and coordinates all concert logistics, including tuning, orchestra calls, supervision of stagehands, and stage moves.
  • Acts as primary Symphony liaison for production issues with house stagehands.
  • Maintains inventory of stage equipment and instruments.
  • Coordinates rental or purchase of additional equipment or instruments as specified by the Personnel Manager and as authorized by the DAP&OO.
  • Schedules routine maintenance and tuning of orchestra-owned instruments.
  • Exercises primary responsibility for the Symphony trucks, van/s, Big Tent and other related inventory, maintaining records of their usage and upkeep.
  • Coordinates all rentals of Symphony-owned equipment and/or instruments with authorization of DAP&OO. Maintains written records of rentals for insurance purposes.
  • Acts as ‘advance liaison’ for touring and run-out concerts and ensures that facilities are adequate for the particular performance.
  • As authorized by the DAP&OO, hires and supervises part-time or hourly assistants, to help with load-ins and load-outs, and/or to act as substitute/s for the Production Manager when needed.
  • Maintains stagehand payroll records and submits payroll information to Personnel Manager.
  • Big Tent duties, calling on specialized support staff as needed:
  • Be the RSO manager principally responsible for all aspects of the care and usage of the Richmond Symphony’s Big Tent and ancillary equipment, including but not limited to:
  • Warner Shelter System SA-56 Arabesque Tent
  • Staging Dimensions staging system – 52’x52’ stage plus step units and handicap ramp
  • Big Tent Sound package
  • 26’ box trucks containing tent and staging equipment
  • Storage facility for Big Tent trucks and equipment
  • Responsible for all site inspections to ensure proper and safe placement, installation and strike of the Big Tent.
  • Contracts and supervises qualified stage crew and truck drivers during installation and strike of the Big Tent.
  • Supervises the focusing of lights and coordinates audio reinforcement, when needed. Ensures that good, clean light exists with adequate sightlines for all stands.
  • Performs other duties as assigned by the DAP&OO.

Qualifications:

  • Successful performance in this position requires an individual with excellent organizational skills, including attention to detail and efficient time management; the ability to collaborate courteously, creatively and effectively with internal and external partners, fostering positive relationships with conducting staff, musicians, guest artists, and outside production personnel.
  • The ability to work effectively with composure under pressure; and the ability to improvise and respond to sometimes unusual circumstances or requests, with an attitude of service and flexibility, are a MUST.
  • A Class B Commercial Driver’s License and the ability to lift 50 – 100 lbs are required. Computer literacy including word processing, spreadsheet, and database software systems are also required.
  • The ability to work effectively in a fast-paced environment with limited resources is crucial to the performance of the position’s requirements. Providing immediate, constructive responses to musicians’ needs and requests is crucial to success. Additionally, this employee should be proactive in delivering excellent service to musicians and guest artists by anticipating requests as much as possible.

Salary commensurate with experience. Benefits include health insurance, long term disability, life insurance, self-funded dental insurance, employer contribution to 403(b) account, and paid vacation, holiday, and sick leave.

To Apply:

  • Resume, cover letter, and 2 professional references
  • Application review begins July 31, 2019, and will continue until the position is filled. Electronic submission only.
  • Any offer of employment is contingent upon successful completion of a background check and demonstrated eligibility for work, including compliance with 22.1-296.1 of the Code of

 

Please submit materials to pmathis@richmondsymphony.com

 


Annual Funds Manager

Position Overview:

The Annual Fund Manager is responsible for the strategic planning and execution of all activities associated with the Annual Fund of the Richmond Symphony as well as other designated fundraising campaigns while providing careful attention to individual donors and managing of volunteer solicitors. Responsibilities include written and timely communications that solicit funds for the various campaigns throughout the year, as well as planning around prospecting, cultivation and stewardship activities. This position will encourage and direct fundraising and other external relationships consistent with Board of Director policies and long-range objectives. This position’s duties include development activities, such as, but not limited to: 

  • Planning and executing the Annual Fund drive
  • Administration of Symphony’s ongoing special campaigns
  • Managing appropriate major donor communications
  • Coordinating and supporting the Symphony’s volunteer solicitors
  • Assisting with appropriate Board committee work

Key Responsibilities: 

  • Develops and executes Annual Fund solicitation strategies and campaigns to reach financial and participation targets 
  • Initiates and drives best practices for donor development, cultivation and acquisition
  • Assists with developing financial targets for individual funding strategies in the organization’s annual budget
  • Helps administer and track gift solicitation efforts of the Board of Directors and other volunteer solicitors
  • Administers and tracks Symphony’s Special Campaign Giving
  • Coordinates individual giving prospecting and tailored cultivation plans 
  • Monitors weekly reports to ensure that all individual campaign goals are met  
  • Crafts individual donor acknowledgments and related correspondence
  • Manages the fulfillment of individual donor benefits
  • Provides Symphony staff support to select committees
  • Maintains a visible presence at concerts and cultivation events as appropriate
  • Supports the Executive Director, Director of Advancement and Patron Communications and Volunteer Leadership in the coordination of special campaigns within the Richmond Symphony
  • Oversee prospect research, as well as, the identification, cultivation, and stewardship of individual prospects
  • Performs other duties as assigned by Director of APC

Qualifications:

Successful performance in this position requires an individual with excellent organizational skills, including attention to detail and efficient time management, the ability to collaborate creatively and work effectively with internal and external partners, and the ability to execute tactical activities that accomplish departmental and organizational goals  

  • Experience with annual fund management, direct mail solicitation, and related efforts
  • Understanding of the donor cultivation process and the fundraising cycle
  • Proven track record of effective time management, flexibility, and strong organizational skills
  • Commitment to the principles of teamwork and shared responsibility
  • Ability to multi-task and meet simultaneous deadlines
  • Ability to handle confidential conversations, correspondence, and records
  • Ability to relate to a diverse group of people including staff, Board members and community members
  • Ability to communicate effectively both orally and in writing
  • Ability to anticipate problems or to identify them before significant impact on service delivery, expenses or revenues
  • 3-5 years of fundraising experience

Environment:

  • Competitive benefits including health, dental and retirement
  • The position will have a workspace in the Richmond Symphony office (parking provided) 
  • Work is performed in a fast-paced office environment
  • Attendance and participation at concerts, events, and activities will be expected outside of normal office hours and on weekends with advance notice
  • The Richmond Symphony strives to create an environment that practices shared values inclusive of the following: Mutual Respect, Empathy, Integrity, Transparency, Trust, Insistence on Excellence, Hunger for Success, Passion, Creativity, and Fun 

To Apply:

  • Please send resume, cover letter and 3 professional references to Casey Johnson at cjohnson@richmondsymphony.com. Electronic submissions only.
  • Application review begins September 16, 2019, and will continue until the position is filled. 
  • Any offer of employment is contingent upon successful completion of a background check and demonstrated eligibility for work, including compliance with 22.1-296.1 of the Code of Virginia.