What exactly would I do?

As the Marketing & Sales Assistant, you will embody the Symphony’s core values of inclusion, passion, quality, innovation and welcoming while offering office-wide support and effective patron engagement. Your days may be spent working on the website, updating community calendars and online listings to ensure the Symphony’s concerts and programming is available to interested patrons. You may work on digital marketing or print media and sales collateral with the marketing team. You will work on customer surveys to help ensure patron experience is always a consideration. And you will serve as a brand ambassador and symphony events and external marketing opportunities. Internally, you will also find yourself providing support to the administrative work of the Symphony by answering phones, routing calls, and handling general inquiries. You may collect and distribute mail, manage office supply and merchandise inventory and orders, guide office organization, coordinate IT support needs and more. You will learn to support ticket sales and fulfillment with the sales team. You will find yourself working a robust schedule of concerts and events on evenings and weekends, connecting with patrons, talking about our programs, and answering questions.

What qualifications and skills do I need?

Highly developed organizational skills, effective time management and flexibility are key attributes. Familiarity in computer applications such as Word, Excel, PowerPoint, and Microsoft 365 is required, knowledge of or experience in a CRM (Customer Relationship management tool), or ticket database would be an asset. Experience in or understanding of social media tools, design software, and survey tools would be a wonderful addition. Some lifting is required, and you are likely to spend several hours on your feet at a time. The ability to travel to and from different venues and events is critical. You must be available to work a robust schedule of evening and/or weekend performances and events throughout the season, as well as on-site at the Symphony offices in downtown Richmond.

What’s the compensation and benefits?

This is a full-time position with an annual salary of $32,000. Benefits include health, dental, telemedicine, vision, disability and instrument insurances, a flexible spending or health savings account, flexible paid time off, sick leave, parking, and a 403(b) plan. A combination of in-person and remote work is possible. A strong presence and participation at evening and/or weekend events, concerts and other activities is expected.

How do I apply?

All applications and communication are done online. Simply click on the apply button on this page, create an account, and you will be guided through the process. Please have your resume, cover letter and two professional references ready to upload. Incomplete applications will not be considered. Applications will be accepted until the position is filled. Any offer of employment is contingent upon a background check.